Official response for Zune 30 Freezing Issue (Zune 30gb stuck at reboot screen) at forums.zune.net

Posted by admin on January 2nd, 2009 at 11:15pm

Update: It seems that Zunes all over the world are waking up and shouting “Happy Birthday.”  Some are still reporting problems. My oldy moldy brown Zune is back to life though.  I saw several news sites that had this story front and center as it should be but some users out there need to chill.  If you would have left it alone until the fix was out you would have been peachy but I’m sure MS will bail out the boneheads due to the publicity this problem is receiving.

Here is the response to the global Zune 30 Gig freezing issue.  Apparantly there was an issue with the clock driver when it hit day 366 on a leap year.  Yep, it went stupid.  So wait 24 hours and all should be well. Come back in four years for the anniversary party!  Zune will probably fix the clock and spoil the party.  Drats.

Read on.

Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used).  The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year.

The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009.   We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on.

If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q:  Why is this issue isolated to the Zune 30 device?

It is a bug in a driver for a part that is only used in the Zune 30 device.

Q:  What fixes or patches are you putting in place to resolve this situation?

This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q:  What’s the timeline on a fix?

The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q:  Why did this occur at precisely 12:01 a.m. on December 31, 2008?

There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q:  What is Zune doing to fix this issue?

The issue should resolve itself.

Q:  Are you sure that this won’t happen to all 80, 120 or other flash devices?

This issue is related to a part that is only used in Zune 30 devices.

Q:  How many 30GB Zune devices are affected?

All 30GB devices are potentially affected.

Q: Will you update the firmware before the next leap year (2012)?

Yes.

Read it here:

Official response for Zune 30 Freezing Issue (Zune 30gb stuck at reboot screen) at forums.zune.net

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